Had got a prompt response from them via letter but the response was unsatisfactory. If i recall correctly, according to them my query is not specific but general in nature. Hence was reffered to concerned organisation and i was told to follow up with them. With this response i didnt think it worthy to pursue further since my query was spwcific in nature and i had given them exact details. But it seems they dont think so.

If u want to do the same u can, its easy. Perhaps if many ppl complain then they wud understand that the issue.