[Winter] 2011: Human Resource Management and Organizational Behaviour

[Last Island]

THE INSTITUTE OF BANKERS PAKISTAN
ISQ Examination (Winter-2011)
Human Resource Management & Organizational Behaviour – Stage-II


Section-I
Multiple Choice Questions
Number of Questions: 30
Marks: 45
Allotted Time: 60 minutes
Section-II
Constructed Response Questions
Number of Questions: 8
Marks: 55
Allotted Time: 120 minutes

Q.31 Human resource functions refer to those tasks & duties performed in both small and large organizations to provide for and coordinate human recourses. Describe how do banks become more efficient with the help of HRM.

Q.32 List any FOUR functions of HRM in an organization and state at least TWO key elements of each function for HR managers.

Q.33 State any FOUR sources in which conflicts of interest arise in an organization. Illustrate how these sources are a possible threat to the organization.

Q.34 Identify any FIVE components of the globally accepted standards for business ethics related to employees.

Q.35 Following is the list of challenges faced in the selection process. Write the respective alphabet of challenge beside its matching example.
A) Credential Distortion
B) Ethical Challenges
C) Supply challenges
D) Organizational challenges
E) Legal challenges




Q.36 Discuss the decision making process emphasizing on risk and its management.

Q.37 What is meant by HRM demand? Describe any THREE causes of the demand with reference to external challenges.

Q.38 Mr. Saeed has been recently appointed as a HR Manager of one of the growing banks in Pakistan, After taking the charge he found out that employees are de-motivated and not happy with the current incentive plans. Employee turnover ratio was very high. However new salary plan was also recently introduced and commission for achieving deposit targets were also introduced. Mr. Saeed conducted an employee survey and received the following results.

• Inadequate training provided to employees
• Employee selection was not on the merit basis.
• Hostile environment created by the line managers.
• Employees are discriminated on ethnic basis.
• Sales people often did not return phone calls.
• Customers complaints are on high side.
• Opportunities for achievement in ranks are limited.
• Inflexible working hours
• Organizations Goals are not defined.

A) Should Mr. Saeed keep the current incentive plan or revamp them?
B) What would you do if you were appointed in place of Mr. Saeed to improve the compensation system that would improve employee's satisfaction?
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