Pakistan Post & Postal Group - Roles and Functions

S.H.Virk · #1 Wednesday, June 17, 2009

INTRODUCTION

Post Office Department was established by the British Government in 1867.

Pakistan Post inherited the same Postal system at the time of independence in 1947.

In the year 2002, Pakistan Postal Services Management Board was established through an ordinance.

Postal Services Division was established on 03-11-2008 under the Ministry of Postal Services.

AN OVERFLOW OF PPOD

SERVICE PORTFOLIO

Ordinary Mail

Express Mail

Parcel Service

Money Order Service

International Money transfer (WU)

Savings Bank

Taxation

Motor Vehicle Tax
Renewal of Driving License
Renewal of Arms License
Zakat Collection
Income/Withholding Tax
Route Permit Fee Stamps
Vehicle Fitness Certificate Stamps

Pension Disbursement

Army, Air Force, Navy, FC
PTCL
CDA
Pak Post

Utility Bills Collection

WAPDA
PTCL
SCO
SSGC
SNGPL
WASA

POSTAL NETWORK - NATIONWIDE

POSTAL NETWORK - PROVINCE WISE

EXTENDED BUSINESS HOURS

ORGANOGRAM

POSTAL GROUP

POSTAL GROUP OFFICER
Job Description

Hiring
Firing
Inspections
Audit
Training
Marketing
Public Relations
Budgeting
Drawing and Disbursing and everything under the sun

MAIL VOLUME (2007 - 2008)

MAIL LINES

VALUE OF PROPERTY FOUND AND RESTORED

NATIONAL SAVING SCHEMES
(BALANCE AS ON 30-06-2008)

SAVING ACCOUNTS
(COMMERCIAL BANKS & PAKISTAN POST)

S.H.Virk · #2 Wednesday, June 17, 2009

POVERTY ALLEVIATION MONEY ORDERS

Benazir Income Support Programme MOs

MOs issued and processed 2.868 million for Rs. 10.875 billion

Punjab Food Stamp MOs

MOs issued and processed 8.428 million for Rs. 8.428 billion

SWOT ANALYSIS

Strengths:

Century Old Organization
Large Human as well as physical Infrastructure
Presence, both in urban and rural areas
Large portfolio of Services
Trust of Public

Weaknesses:

Lack of autonomy in operation
Lacking in technology/automation
Lack of training
Absence of Marketing/Customer Care Functions
Poor Market Perception
Poor Incentives for Staff/Lack of Motivation
Inadequate Supervisory Positions

Opportunities:

Provide access to larger population
Tremendous potential to grow business in existing services
Optimal use of the large infrastructure
Explore new business avenues

Threats:

Deteriorating physical, technical & human infrastructure
Fast depletion of market share to private courier companies
Lack of autonomy to effectively compete

CHANGING MARKET SCENARIO

Postal Market changing around the World
Habits & Needs of Customers also changing
Changes mainly being driven by technology
Drastic Reduction in Telecom Charges
Extension of Telecom Services
Competition in Business Mail (Most Lucrative)
Postal Revenue continuously dropping
Worldwide trend of diversification

FUTURE VISION

Revamp Pakistan Post to meet challenges of 21st Century and become a hub of commercial & social activities

KEY OBJECTIVE

Transform Pakistan Post into an efficient, customer friendly, modern and self sustainable organization

KEY ELEMENTS OF PLAN

Use of Technology

Automation of Counter Activities
Use of Computer Based Tools like Track & Trace, Electronic Money Transfer etc.
Provision of Security Cameras in DMO’s/IMO’s
Introduction of Postal Information System

Quality of Service

QoS parameters have been set
Processes modified to remove bottlenecks
1370 Motor Bikes provided to improve delivery service

Explore further business opportunities

Extension through Franchise model
Public Private Partnership
Expand banking operation esp to serve rural areas
Cargo/Logistic Service
Direct Mail Service
Registration/Verification Services
Distribution/Consumer Service

MAJOR CHALLENGES & ISSUES

Difficulty in competing effectively in the market due to lack of empowerment

No funding for development of infrastructure

Both physical & technical infrastructure not compatible with present day needs
Burden to meet social obligations
Tariffs/Service charges not cost based
Stopped getting PSDP since 2003-04 due to inability to pay back

Managerial & Supervisory positions inadequate for

Large Infrastructure
Huge Service portfolio
Aggressive Goals & Targets

REVENUE AND EXPENDITURE

MAIN REVENUE STREAMS-FY. 2007-08

EXPENDITURE PAKISTAN POST (2007-2008)

* Rs. in Million

LAHORE CANTT GPO
BEFORE AND AFTER RENOVATION

LIBERTY POST OFFICE
BEFORE AND AFTER RENOVATION

COMPARISON OF REVENUE AND STAFF

* Source Pakistan Post Annual Reports

blackmars100 · #3 Wednesday, August 24, 2011

i want to write complaint about post office near moon market lahore employees. i went there to make postal order. they said to me that they will make postal order if i give extra money to make it. they were asking for rishwat. i saw postal orders in front of me. but they told me that they are finished. i said to them that blank postal orders are in front of them but they replied if i can give them rishwat then its ok otherwise i go to GPO. i had to post my job application but because of them i could not.
please do something. if you dont do people will lose credibility.