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Old Wednesday, June 17, 2009
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Default Pakistan Post & Postal Group - Roles and Functions

INTRODUCTION
  • Post Office Department was established by the British Government in 1867.
  • Pakistan Post inherited the same Postal system at the time of independence in 1947.
  • In the year 2002, Pakistan Postal Services Management Board was established through an ordinance.
  • Postal Services Division was established on 03-11-2008 under the Ministry of Postal Services.
AN OVERFLOW OF PPOD




SERVICE PORTFOLIO

  • Ordinary Mail
  • Express Mail
  • Parcel Service
  • Money Order Service
  • International Money transfer (WU)
  • Savings Bank
  • Taxation
  1. Motor Vehicle Tax
  2. Renewal of Driving License
  3. Renewal of Arms License
  4. Zakat Collection
  5. Income/Withholding Tax
  6. Route Permit Fee Stamps
  7. Vehicle Fitness Certificate Stamps
  • Pension Disbursement
  1. Army, Air Force, Navy, FC
  2. PTCL
  3. CDA
  4. Pak Post
  • Utility Bills Collection
  1. WAPDA
  2. PTCL
  3. SCO
  4. SSGC
  5. SNGPL
  6. WASA

POSTAL NETWORK - NATIONWIDE




POSTAL NETWORK - PROVINCE WISE





EXTENDED BUSINESS HOURS





ORGANOGRAM






POSTAL GROUP




POSTAL GROUP OFFICER
Job Description

  • Hiring
  • Firing
  • Inspections
  • Audit
  • Training
  • Marketing
  • Public Relations
  • Budgeting
  • Drawing and Disbursing and everything under the sun

MAIL VOLUME (2007 - 2008)





MAIL LINES





VALUE OF PROPERTY FOUND AND RESTORED





NATIONAL SAVING SCHEMES
(BALANCE AS ON 30-06-2008)






SAVING ACCOUNTS

(COMMERCIAL BANKS & PAKISTAN POST)





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  #2  
Old Wednesday, June 17, 2009
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Default Contd.

POVERTY ALLEVIATION MONEY ORDERS
  • Benazir Income Support Programme MOs
MOs issued and processed 2.868 million for Rs. 10.875 billion
  • Punjab Food Stamp MOs
MOs issued and processed 8.428 million for Rs. 8.428 billion


SWOT ANALYSIS


Strengths:
  • Century Old Organization
  • Large Human as well as physical Infrastructure
  • Presence, both in urban and rural areas
  • Large portfolio of Services
  • Trust of Public

Weaknesses:
  • Lack of autonomy in operation
  • Lacking in technology/automation
  • Lack of training
  • Absence of Marketing/Customer Care Functions
  • Poor Market Perception
  • Poor Incentives for Staff/Lack of Motivation
  • Inadequate Supervisory Positions

Opportunities:
  • Provide access to larger population
  • Tremendous potential to grow business in existing services
  • Optimal use of the large infrastructure
  • Explore new business avenues

Threats:
  • Deteriorating physical, technical & human infrastructure
  • Fast depletion of market share to private courier companies
  • Lack of autonomy to effectively compete

CHANGING MARKET SCENARIO
  • Postal Market changing around the World
  • Habits & Needs of Customers also changing
  • Changes mainly being driven by technology
  • Drastic Reduction in Telecom Charges
  • Extension of Telecom Services
  • Competition in Business Mail (Most Lucrative)
  • Postal Revenue continuously dropping
  • Worldwide trend of diversification

FUTURE VISION


Revamp Pakistan Post to meet challenges of 21st Century and become a hub of commercial & social activities


KEY OBJECTIVE


Transform Pakistan Post into an efficient, customer friendly, modern and self sustainable organization


KEY ELEMENTS OF PLAN



Use of Technology
  • Automation of Counter Activities
  • Use of Computer Based Tools like Track & Trace, Electronic Money Transfer etc.
  • Provision of Security Cameras in DMO’s/IMO’s
  • Introduction of Postal Information System
Quality of Service
  • QoS parameters have been set
  • Processes modified to remove bottlenecks
  • 1370 Motor Bikes provided to improve delivery service
Explore further business opportunities
  • Extension through Franchise model
  • Public Private Partnership
  • Expand banking operation esp to serve rural areas
  • Cargo/Logistic Service
  • Direct Mail Service
  • Registration/Verification Services
  • Distribution/Consumer Service

MAJOR CHALLENGES & ISSUES


Difficulty in competing effectively in the market due to lack of empowerment

No funding for development of infrastructure
  • Both physical & technical infrastructure not compatible with present day needs
  • Burden to meet social obligations
  • Tariffs/Service charges not cost based
  • Stopped getting PSDP since 2003-04 due to inability to pay back
Managerial & Supervisory positions inadequate for
  • Large Infrastructure
  • Huge Service portfolio
  • Aggressive Goals & Targets

REVENUE AND EXPENDITURE





MAIN REVENUE STREAMS-FY. 2007-08




EXPENDITURE PAKISTAN POST (2007-2008)

* Rs. in Million





LAHORE CANTT GPO
BEFORE AND AFTER RENOVATION





LIBERTY POST OFFICE
BEFORE AND AFTER RENOVATION




COMPARISON OF REVENUE AND STAFF



* Source Pakistan Post Annual Reports







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  #3  
Old Wednesday, August 24, 2011
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Default Please take action.. Please please... You are civil servents please help your nation

i want to write complaint about post office near moon market lahore employees. i went there to make postal order. they said to me that they will make postal order if i give extra money to make it. they were asking for rishwat. i saw postal orders in front of me. but they told me that they are finished. i said to them that blank postal orders are in front of them but they replied if i can give them rishwat then its ok otherwise i go to GPO. i had to post my job application but because of them i could not.
please do something. if you dont do people will lose credibility.
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ahmedkamal (Monday, September 12, 2016)
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