@ mukhtair ali
Some corrections
Maroon = wrong
green = corrected
4)Each of the following are requirements of twenty-first century managers except that they:
a)must be prepared to deal with people of different ethnic and racial backgrounds.
b)must value quality.
c)contend with a workforce whose skills match new tasks and technologies.
d)must personally do things to add value to the organization's ability to meet customers' needs.
e)value diversity.
11)Intrinsic work rewards are:
a)received by an indivdual directly as a result of task performance.
b)externally controlled
c)sometimes internally controlled,sometimes externally controlled.
d)generally less important than extrinsic reward.
e)generally outside the control of managers.
16)Which of the following term is used in leadership research to describe a leader who shows a great degree of emphasis on the welfare of his/her subordinates?
a)employee-centred b)production-centred c)compassion-centred
d)work -oriented e)structure-centred
17)Charisma is related to which type of leadership?
a)managerial
b)transformational c)relationship motivated d)employee-centred e)structuring
19)Interpersonal communications is the:
a)process of translating and idea or thought into meaningful symbols.
b)interpretation of symbols sent from sender to the receiver.
c)process by which entities exchange information and establish a common understanding.
d)process of telling someone else how can feels about something the person did or said about the situation in general.
e)process of sending and receiving symbols with attached meanings--from one person---to another.
20)Effective communication occurs when:
a)the reciever does as the sender says.
b)job satisfaction is improved
c)the intended meaning of the source is the same as the perceived meaning of the receiver
d)the sender is clear and articulate
e)the receiver provides feedback to the sender.(this is complete communication not effective communication).