If members know answer to the query then they can answer.
General questions like how to upload pictures on forum, how to post threads on forum, how to quote, how to multi-quote, how to reply, where to find their threads can be answered by members and management doesn't mind at all until and unless the guidance is correct.
But if a question is directed at management and only management knows the answer, we don't allow members to do wild guessing that your thread got deleted because it might be in wrong section or it might be because you might have done this or that. Management knows the answer and management will reply if needed in such scenarios.
In this particular scenario LI inquired about it last night, we had a discussion over it. She knew the reason therefore she answered the member.