1) A primary benefit of MBO is:
A) Avoid competition
B) Resistance against new entrance
C) Improve employee motivation
D) Increase resources
2) Functional departmentalization groups’ jobs by which of the following?
A) Tasks they perform
B) Territories they serve
C) Products or services they manufacture or produce
D) Type of customer they serve
3) Henri Fayol, a French industrialist, first analyzed what managers do and divided that work into functions The study of the management function that defines goals and establishes strategies to achieve them is called:
A) Planning
B) Organizing
C) Leading
D) Controlling
4) Which one of the following items best reflects the extent to which a society places a high value on reducing risk and instability?
A) Uncertainty avoidance
B) Power distance
C) Masculinity/femininity
D) Long-term/short-term orientation
5) When a manger made a decision and he is uncertain about the outcomes His decision is likely to be:
A) Of Poor Quality
B) Unacceptable
C) Successful
D) Risky
6) Forecasting techniques fall into which of the following two categories?
A) Fixed asset and human capital
B) Predictive and confirmatory
C) Quantitative and qualitative
D) Empirical and conceptual
7) A plan developed to carry out a course of action that is not likely to be repeated in the future is called:
A) Single-use plan
B) Specific plan
C) Reaction plan
D) Directional plan
8) The organization which has no interaction with its external environment is called:
A) Open system
B) Closed system
C) Non-interactive system
D) Moderated system
9) Which famous management thinker was related with the development of “Theory X”?
A) Douglas McGregor
B) Abraham Maslow
C) Frederick Herzberg
D) Chester Barnard
10) The management function that specifies goals to be achieved and deciding in advance the appropriate actions to achieve those goals is:
A) Leading
B) Controlling
C) Organizing
D) Planning
11) Supervisor is another name for whom?
A. team leaders
B. middle managers
C. first-line managers
D. top managers
12) Which of the following is true concerning technical and managerial skills?
A. Human skills and technical skills remain equally important as managers move to higher levels.
B. Technical-skill needs remain necessary and human skills decrease as managers move to higher levels.
C. Human skills remain necessary and technical-skill needs decrease as managers move to higher levels.
D. Both human-skill and technical-skill needs decrease as managers move to higher levels.
13) Which of the following views of managerial impact is useful in explaining the high turnover among college and professional sports coaches who can be considered the “managers” of their teams?
A. symbolic
B. omnipotent
C. generalist
D. autocratic
14) Managers operate within the constraints imposed by__________________.
A. government at the federal and state level
B. the employees of the organization
C. the organization’s culture and environment
D. the organization’s board of directors
15) Which of the following is not an example of a constituency that makes up the specific environment?
a) customers
b) sociocultural factors
c) suppliers
d) competitors
16) Employees in organizations with strong cultures _______________.
A. are more committed to their organization
B. are more likely to leave the organization than stay
C. are more willing to perform illegal activities
D. are more likely to follow directives from peers
17) When Japanese employees use words such as: KAIZEN and RINGI, they are using organizational __________.
A. languages
B. rituals
C. symbols
D. artifacts
18) According to the textbook, _______________ refers to the number of components in an organization’s environment and the extent of the knowledge that the organization has about those components.
A. degree of stability
B. openness
C. degree of complexity
D. change
19) A manager resolving conflict among organizational members is performing what function?
A. controlling
B. commanding
C. directing
D. leading