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#1
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MCB (Recruitment Test for GBO) 1 Oct, 2016
Candidate list are uploaded
http://nts.org.pk/Test&Products/List..._FL/Search.php |
#2
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mcqs related to quality
1. _________ is an attitude formed by a long-term, overall evaluation of a firm's performance.
Customer satisfaction Negative disconfirmation Positive disconfirmation Service quality Customer retention 2. __________ is a short-term, transaction specific measure. Customer satisfaction Focus group interviews Noncustomer research Service quality Customer retention 3. Which of the following statements is correct customer satisfaction leads to perceived service quality service quality leads to customer satisfaction service quality leads to increased purchasing behavior customer satisfaction leads to increased purchasing behavior the relationship between service quality and customer satisfaction and how these two concepts relate to purchasing behavior remains largely unexplained 4. The distance between a customer’s expectations of a service and perception of the service actually delivered is called: service gap knowledge gap standards gap delivery gap communication gap 5. The firm's increased research orientation and enhanced upward communication will assist the firm in decreasing which one of the following gaps knowledge gap standards gap delivery gap communications gap confirmation gap 6. Understanding the customer is a critical step toward minimizing or completely eliminating the: knowledge gap standards gap delivery gap communications gap confirmation gap 7. A hotel may feel that its customers prefer comfortable rooms, when, in fact, the majority of the hotel's customers spend little time in their rooms and are more interested in on-site amenities such as the pool, spa, and restaurants.This hotel is suffering from a: knowledge gap standards gap delivery gap communications gap confirmation gap 8. As a service organization's hierarchy becomes more complex and more levels of management are added, the firm is more likely to experience a: knowledge gap standards gap delivery gap communications gap confirmation gap 9. The difference between management perceptions of customer expectations and and standards specifying service to be delivered is called the: knowledge gap standards gap delivery gap communications gap service gap 10. The firm's overemphasis on cost reduction and short-term profits will increase the size of the: knowledge gap standards gap delivery gap communications gap confirmation gap |
#3
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What is test pattern?
How to preperation? Is there any questiin answer or just mcqs? And how many questions or mcqs will be? |
#4
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Quote:
Quantitative 30 Service Quality 20 Current Affairs / IQ 30 Total 100 only mcqs |
#5
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Quote:
__________________
Ability is nothing without opportunity! Napoléon Bonaparte |
#6
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kis kis ko Slip Mili h..????????? or kon kon jaarha h test dyny?
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