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  #51  
Old Tuesday, May 13, 2014
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Quote:
Originally Posted by Mashalkhan69 View Post
Total number of candidates appearing for TBO Batch-45 are 3266.
The Test center wise distribution is:
1. Bahawalpur = 263
2. Faisalabad = 276
3. Hyderabad = 218
4. Islamabad = 393
5. Karachi = 555
6. Lahore = 894
7. Multan = 317
8. Peshawar = 338
9. Quetta = 12
kahan se apkp pata chala
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  #52  
Old Tuesday, May 13, 2014
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Originally Posted by Wali Marwat View Post
kahan se apkp pata chala
From MCB website....
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  #53  
Old Wednesday, May 14, 2014
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Happy that i got short listed time..
this will b my 2nd time appearing in the test..
Applied 3 times.. didn't get selected last year.

For all those who are eligible but still not selected, i went through the same agony last year.. couldn't figure out the reason
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  #54  
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Quote:
Originally Posted by zaib jazzy View Post
Dear! it was conducted by NTS and comprises following section:
1. Verbal ( antonyms, comprehension, Analogy, sentence completion)
2. Quantitative ( basics)
3. Analytical
4. Banking sections( typical difficult, in fact all we have not studied during whole business education.
4. Current Genera knowledge.

Service quality section is the most unpredictable section.. It always ruin my aggregate score :/
anyone can hep regarding prepration of this section???
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Question About test pattern
Service quality me Kia ata he kis type ke question?????
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  #56  
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From MCB website....
please share the link of website with has such information..
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  #57  
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Originally Posted by Abid Zaur View Post
Service quality me Kia ata he kis type ke question?????
Service quality theories , standards etc.. services quality cost related questions etc.. This is easy portion but tricky. Hope for the best.
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  #58  
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Default Roll Number Slip
Got Roll Number Slip today
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  #59  
Old Wednesday, May 14, 2014
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Originally Posted by awan bux View Post
please share the link of website with has such information..
it was available in raw form....i modified it dear.
the link is
https://www.mcb.com.pk/media-center/...t-tbo-batch-45
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  #60  
Old Saturday, May 17, 2014
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I found some case studies on service quality of different bank of few countries.
You people can find some useful material in them.

LINKS:
http://www.ijimt.org/papers/71-M461.pdf

http://www.share-pdf.com/a0144c51d15...16%20trang.pdf

https://www.google.com.pk/url?sa=t&r...zy0cs_IM-DkGSg

Service Quality


Service quality is defined as the degree of discrepancy between customers’
normative expectations for service and their perceptions of service performance. Consumers usually shop at specific stores, because they
like the service provided and they are assured of certain service privileges; thus, the performance of salespeople stimulates bonding through trust between them and customers, which affects the latter’s perception of the store or brand. Service quality can be defined as meeting the needs and
expectations of the customer. The definition of service quality can be
extended to the overall evaluation of a specific service with ten service quality dimensions: tangibles, reliability, responsiveness, competence, courtesy, credibility, security, access, communication and understanding/knowing the customer. These ten dimensions were refined the ten dimensions into five to measure customer’s perceived
value of service quality, which is known as SERVQUAL. This SERVQUAL adopts
the meeting expectations paradigm to measure service against firms
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