#51
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Quote:
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#52
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__________________
Dangerous is the person who has rationalized his emotions. |
#53
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Happy that i got short listed time..
this will b my 2nd time appearing in the test.. Applied 3 times.. didn't get selected last year. For all those who are eligible but still not selected, i went through the same agony last year.. couldn't figure out the reason |
#54
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Quote:
Service quality section is the most unpredictable section.. It always ruin my aggregate score :/ anyone can hep regarding prepration of this section??? |
#55
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About test pattern
Service quality me Kia ata he kis type ke question?????
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#56
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please share the link of website with has such information..
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#57
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Service quality theories , standards etc.. services quality cost related questions etc.. This is easy portion but tricky. Hope for the best.
__________________
"Bibliophile" |
#58
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Roll Number Slip
Got Roll Number Slip today
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#59
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it was available in raw form....i modified it dear.
the link is https://www.mcb.com.pk/media-center/...t-tbo-batch-45
__________________
Dangerous is the person who has rationalized his emotions. |
The Following 2 Users Say Thank You to Mashalkhan69 For This Useful Post: | ||
awan bux (Wednesday, May 14, 2014), zaib jazzy (Wednesday, May 14, 2014) |
#60
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I found some case studies on service quality of different bank of few countries.
You people can find some useful material in them. LINKS: http://www.ijimt.org/papers/71-M461.pdf http://www.share-pdf.com/a0144c51d15...16%20trang.pdf https://www.google.com.pk/url?sa=t&r...zy0cs_IM-DkGSg Service Quality Service quality is defined as the degree of discrepancy between customers’ normative expectations for service and their perceptions of service performance. Consumers usually shop at specific stores, because they like the service provided and they are assured of certain service privileges; thus, the performance of salespeople stimulates bonding through trust between them and customers, which affects the latter’s perception of the store or brand. Service quality can be defined as meeting the needs and expectations of the customer. The definition of service quality can be extended to the overall evaluation of a specific service with ten service quality dimensions: tangibles, reliability, responsiveness, competence, courtesy, credibility, security, access, communication and understanding/knowing the customer. These ten dimensions were refined the ten dimensions into five to measure customer’s perceived value of service quality, which is known as SERVQUAL. This SERVQUAL adopts the meeting expectations paradigm to measure service against firms |
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